Question 1

How soon can I expect my order to be processed?

Accepted Answer

Orders are typically processed within 1-3 business days based on the shipping option chosen at checkout. Orders placed Monday - Friday after 11am PST will begin processing the next business day. Orders placed on Friday after 11am PST or over the weekend will be processed the following Monday. Orders placed during holiday will be processed the next business day after the holiday or, the Tuesday following a holiday weekend.

Question 2

What size should I choose?

Accepted Answer

MODRN STUDIO clothing comes in US sizing and is true to size. Please refer to our size guide here for further information. This information is also provided on the individual product pages. For scrubs, we recommend sizing up.

Question 3

Can I order over the phone?

Accepted Answer

This service is not offered at this time. Please subscribe here to receive updates.

Question 4

How will I know that my order has been placed successfully?

Accepted Answer

After placing your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item(s) will then be dispatched for processing and fulfillment.

Question 5

Can I cancel or change an order?

Accepted Answer

Orders, once placed are immediately sent to dispatch. The option to cancel or amend an order after it has been placed is not available at this time.

Question 6

What is a Pre-order?

Accepted Answer

A pre-order is a reservation of a new-season item that is not yet available for sale but will be soon. We will deliver the item to your preferred shipment address as soon as it’s available.

Question 7

How do I pre-order an item?

Accepted Answer

You may have the opportunity to pre-order a selection of products before their commercial launch or distribution and placement in the market. Simply add the style(s) you love to your shopping bag and proceed checkout as usual.You may purchase your chosen pre-order items and will receive them by the estimated delivery date specified on the product page description (note that if your order contains non-pre-order items, such non-pre-order items will likely arrive via a different shipment).The amount of the pre ordered products will be charged in advance as each relevant confirmation e-mail is sent for such items, even though such products will not yet be ready to be shipped.

Question 8

What happens if I purchase a pre-order item and an available item together?

Accepted Answer

If you purchase pre-order items and that are currently available on site, we will send you the available item first. This means you can expect two separate packages.

Question 9

How is payment taken for pre-orders?

Accepted Answer

Payment is taken for all items at the time of your order.

Question 10

When will my pre-order arrive?

Accepted Answer

An estimated delivery date is indicated for each pre-order item on the product page. Please note, these are guidelines and you will be notified via email once the order has been shipped. This email will include full tracking details. If you rare-order experiences any delays or we are unable to fulfill it, our customer service team will be in touch via email for resolution.

Question 11

Can pre-ordered items be returned or exchanged?

Accepted Answer

If your pre-order purchase isn’t quite right, the option to exchange is available provided the exchange conditions are met. Please see our Exchange Policy here.

Question 12

Can I cancel or change a pre-order?

Accepted Answer

Orders, once placed are immediately sent to dispatch. The option to cancel or amend an order after it has been placed is not available at this time.

Question 13

How to track my order?

Accepted Answer

You will receive order tracking details via email after placing an order. You can also press TRACK at the bottom of your screen for up to date tracking information.

Question 14

What shipping options are available?

Accepted Answer

We currently offer domestic shipping via USPS and international Shipping via DHL. Orders are processed within 1-3 business days and delivered 3-7 business days after being fulfilled depending on the shipping location and national holiday schedule.

Question 15

How will I know the delivery times and charge?

Accepted Answer

Orders are typically processed within 1-3 business days based on the shipping option chosen at checkout. Orders placed Monday - Friday after 11am PST will begin processing the next business day. Orders placed on Friday after 11am PST or over the weekend will be processed the following Monday. Orders placed during holiday will be processed the next business day after the holiday or, the Tuesday following a holiday weekend. Delivery time and cost is based on the chosen shipping option selected at checkout.

Question 16

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 17

Do you ship internationally?

Accepted Answer

Yes, international shipping is available for all orders. The shipping fee may vary depending on the shipping destination.

Question 18

I never got my order, what to do?

Accepted Answer

Click TRACKING to enter your tracking number. If unable to track your order AFTER FIVE BUSINESS DAYS from the date of purchase (excluding pre-orders), please notify us immediately. If your tracking number is in transit, please contact USPS here as they will be in control of your order. Shipping notifications of all pre-ordered items will be sent at the time of shipment.Once your order has been shipped, USPS (domestic) or DHL (international) has full control. To avoid shipping issues, please double check the shipping address prior to completing your order as the information you provide will be printed as the shipping label. No further changes can be made once the order has been placed. Once your order has left our facility, we will not be able to amend, intercept or reroute your order.

Question 19

How can I change my delivery address?

Accepted Answer

Unfortunately, your delivery address cannot be changed because orders are sent to our logistics provider in real time as soon as they are created.

Question 20

Which countries does MODRN STUDIO deliver to?

Accepted Answer

We deliver to a global network of countries. Our website is split into eight regions, United States of America, United Kingdom, Japan, Rest of World, Australia/New Zealand, Korea, China, and Rest of Asia. You can view the Taxes and Duty terms specific to the region on our Delivery & Returns page here.

Question 21

Which shipping carrier do you use?

Accepted Answer

All orders within the United States are shipped with USPS. All orders outside of the United States are shipped via DHL.

Question 22

What is your shipping policy?

Accepted Answer

Please see our Shipping Policy here.

Question 23

Do you offer in-store Pick Up?

Accepted Answer

Orders placed online may be picked up directly from one of our locations, if the option is available at checkout. To select this option, choose the location from the suggested list.Once the order is available for pickup, you will receive a notification e-mail to print and present at the location upon collection, along with your ID.Please note that In-store Pick-up orders for certain merchandise can require additional processing time and it may take up to 3 days for order confirmations to be sent.The order will be available for 72 hours after the notification e-mail is sent. If after 72 hours the item has not been picked up, we will contact you to arrange shipment.

Question 24

Where is your jewelry made?

Accepted Answer

Every MODRN STUDIO piece is designed in Los Angeles and made to order with uncompromising attention to detail.Our Link collection is proudly Made in Los Angeles.Select pieces, including certain bracelets, rings and earrings, are produced through our trusted global atelier partners to achieve the highest standards of precision and quality.This hybrid approach allows us to combine local craftsmanship with the expertise of world-class ateliers, ensuring every piece delivers the modern luxury and durability you expect from MODRN STUDIO.

Question 25

Do you still offer scrubs?

Accepted Answer

For scrubs, please reach out to us here with your inquiry.

Question 26

Do you offer Team Orders?

Accepted Answer

Yes, please inquire here for your Team Order.

Question 27

What are your minimum for Team Orders?

Accepted Answer

Twelve sets or 24 individual items across all scrub styles. Please inquire here for your Team Order.

Question 28

Do you offer embroidery?

Accepted Answer

Yes. We are able to digitize your logo and embroider onto the garment. Please inquire here for your Team Order.

Question 29

Do you offer Samples to Try On?

Accepted Answer

Yes. We can arrange a shipment of sizes so that you can order the correct sizes for your team. Please inquire here for your Team Order.

Question 30

Do you offer scrubs for men?

Accepted Answer

Not at this time. Please subscribe here to receive updates.

Question 31

How fast can our team expect shipment?

Accepted Answer

In stock Team Orders expect to ship same-day or, the following business day if placed after 11am PST. Custom orders that require production lead times can be expected to ship within 30-60 days. Please inquire here for your Team Order.

Question 32

Which payment methods are accepted?

Accepted Answer

We only accept major credit cards and the other digital payment methods listed on the Site (which may be updated from time to time) as a form of payment. Store credits issued by MODRN STUDIO authorized third party retailers are not redeemable for purchases through this Site.Cash on delivery is not accepted as a form of payment.

Question 33

Is it safe to use my credit card?

Accepted Answer

To ensure that your shopping experience is safe, simple and secure, Modrn Studio uses Secure Socket Layer (SSL) technology to protect your data. Credit Card transactions on this site are processed using Cybersource, a secure online payment gateway which encrypts your card details in a secure host environment.

Question 34

How does ShopPay & AfterPay work?

Accepted Answer

ShopPayShopPay automatically fills in saved payment and shipping information and offers interest-free installment plans for orders between $50 and $17,500 over 3-12 months. Click here for more details on ShopPay. AfterPayAfterpay allows customers to pay in 4 interest-free installments over 6 weeks. Click here for more details on AfterPay.

Question 35

Is my personal information kept private?

Accepted Answer

We will treat all the information you share with us as private and confidential. At no point will we share, rent, or sell your personal information without your consent. For further details, please read the Modrn Studio Privacy Policy here.

Question 36

Can I purchase a gift card?

Accepted Answer

Yes, select your gift care here.

Question 37

Which currency can I use to place my order?

Accepted Answer

We charge orders using currency dependent on the shipping country. Local currency is not always available, and you will see the currency used to charge your order when selecting your shipping country.

Question 38

When will my order be charged?

Accepted Answer

For all in-stock and pre-order items, payment is taken at the time of order completion.

Question 39

What are the benefits of having a MODRN STUDIO account?

Accepted Answer

By having a MODRN STUDIO account, you will access a series of exclusive services to make your shopping experience unique such asReceive news and updates from us, regarding new season launches and sale updates.Enjoy the benefits of saving and organizing your payment information and address details to shorten the ordering processArchive order history, track order status Create a personalized wish list of your favorite items and share it

Question 40

What should I do if I’ve forgotten my password?

Accepted Answer

Please click on the ‘Forgot Password’ link on the ’Sign In’ page and follow the instructions.

Question 41

What is your return policy?

Accepted Answer

Please view our Return & Exchange Policy here.

Question 42

Can I exchange an item?

Accepted Answer

Exchanges are allowed for items with the same (or, higher) price provided the exchange conditions are met. See detailed exchange policy here.

Question 43

Do I need a MODRN STUDIO account to request a return or exchange?

Accepted Answer

You do not need to create an account to process your request. However, please review our policy here prior to making your request to ensure qualifications are met. To process your request, please visit 'My Account’. Then under ‘Order Status’, enter your order number and email address.

Question 44

Can I return or exchange an item purchased at a discount or on sale?

Accepted Answer

Please view our Return & Exchange Policy here.

Question 45

Can I exchange or return an item gifted to me by someone else?

Accepted Answer

We are happy to accept exchanges provided that the conditions are met. Please view our Return & Exchange Policy here.

Question 46

Which item are non-returnable?

Accepted Answer

Please view our Return & Exchange Policy here.

Question 47

Where can I find sizing information?

Accepted Answer

Please refer to our Size Guide here. Select fit descriptions can also be found on the product page.

Question 48

What should I do if I experience an issue with my product?

Accepted Answer

All orders are inspected before being shipped. If you require a different size, please view our Return & Exchange Policy for instructions here.

Question 49

Where can I find information regarding Modrn Studio product care?

Accepted Answer

You can refer to our Product Care page here.

Question 50

What is the size range available?

Accepted Answer

MODRN STUDIO clothing comes in US sizing and is true to size. Please refer to our size guide here for further information. This information is also provided on the individual product pages. If you’re unsure about size, we recommend sizing up.

Question 51

Why does the color appear differently online?

Accepted Answer

We make an effort to represent the colors of our products as accurately as possible on our website as well as across our social media. However, as computer monitor personalized settings and devices vary, we cannot guarantee that your monitor’s display will be completely accurate.

Question 52

I can't find the product I want online. Can I find it in-store?

Accepted Answer

We are thankful to have sold out collections and make the effort to restock when we receive enough requests. If you ever come across a product that is sold out online, please visit some of our retailers here. You may find the item(s) you are looking for.

Question 53

When is your next event?

Accepted Answer

Click here for our calendar.

Question 54

How do I subscribe to receive your emails?

Accepted Answer

Click here to subscribe.

Question 55

How do I subscribe to receive your VIP texts?

Accepted Answer

Text ‘MODRN' to +1(866) 872-3143 to opt in to our offers for our VIP subscribers.

Question 56

How can I follow socials?

Accepted Answer

Click here to follow all of our social media.

EVENTS

2025 WINTER / SPRING EVENTS

Feb 1 | Los Angeles, CA

ATLAS - GRAND OPENING

Mar 3 - 8 | Paris, France

PARIS POP UP

2025 SUMMER EVENTS

June 28 - 29 | CALIFORNIA MARKET CENTER

Booth 158

2025 FALL EVENTS

Sep 6- 7 | CHICAGO, IL

Booth 26

October 11 - 12 | CALIFORNIA MARKET CENTER

Booth TBD

SUPPORT

OUR COMPANY

SHOP

Country/region

Language

EVENTS

2025 WINTER / SPRING EVENTS

Feb 1 | Los Angeles, CA

ATLAS - GRAND OPENING

Mar 3 - 8 | Paris, France

PARIS POP UP

2025 SUMMER EVENTS

June 28 - 29 | CALIFORNIA MARKET CENTER

Booth 158

2025 FALL EVENTS

Sep 6- 7 | CHICAGO, IL

Booth 26

October 11 - 12 | CALIFORNIA MARKET CENTER

Booth TBD

SUPPORT

OUR COMPANY

SHOP