Politique de remboursement
RETURNS & EXCHANGES
We want you to be satisfied with your purchase.
Refunds & Returns
We do not offer returns or refunds at this time. However, we do offer exchanges on eligible apparel (please read our exchange policy). Our apparel fits true to size. For all apparel, please refer to sizing chart for appropriate size prior to finalizing your order. Accessories, intimate apparel and swim, liquid or wax-containing items such as candles and diffusers are ineligible for return, refund or exchange.
If for any reason, you are not satisfied with your order, please read our exchange policy then reach out to us via email (with Order Number in Subject Line) for an exchange approval PRIOR TO shipping the item(s) back. Approved exchanges are free. Without a prior approval for the exchange, the item(s) will be rejected and shipped back to you at the standard shipping rate. Please read the entire Exchange Policy before requesting approval to exchange your item(s) to make sure all qualifications are met. If your item is eligible for an exchange, you will receive a free return Shipping Label via Email. It is at this point in which you will be able to ship your approved item(s) back to us for an exchange free of charge. The exchange will promptly be shipped out to you after your item has been received and inspected. Please allow 7-10 business days for your exchange to be processed. A Maximum of one exchange is allowed per order. All exchange requests received after 3pm will be processed the following business day.
Eligible Exchanges can only be done within seven (7) calendar days of the confirmed delivery date (if shipped) and before the end of the event (if purchased at a pop-up). If your item to be exchanged was shipped out to you, please CLICK HERE TO REQUEST EXCHANGE no later than seven days from confirmed delivery date to request an exchange. If item to be exchanged was purchased at a pop up, please exchange before end of the event to avoid shipping fee ($14). Delivery dates are kept on file with us as well as USPS tracking.
Custom or embroidered apparel, accessories, under garments/intimate apparel, swim, liquid or wax containing items, pre-sale and pre-order items, sale Items, items purchased during a sale, items purchased using a discount code (of any kind), items that have been marked down or discounted (in any way), are considered final sale and are ineligible for exchange.
Item(s) to be exchanged must be un-washed, un-worn, without stain, in original packaging with tags still attached and overall, in the same condition it was received.
Shipping costs for unapproved items for exchange (to and from MODRN STUDIO) are non-reimbursable and will be at the customer's discretion. To prevent this occurrence, please await your free return shipping label that will be emailed to you after your exchange has been approved.
Save MODRN Studio to your contacts to ensure exchange status emails and their respective shipping labels arrive to your inbox.